1. Do I need to register to shop?
No. Because you are accessing this website through the Ariba platform.
2. How do I shop at Deloitte USI Merchandise Store?
You can browse through the various categories of products. When you see a product you wish to buy, just click on the product and then you will be directed to the product details page. There click on the 'Add to cart' button after mentioning the quantity. This will place the product in the Shopping Cart. You can remove /modify products in the cart by clicking on the "Manage Cart" button on the right side of the page.
Once you have completed your shopping, please click on the Checkout option. Ensure that you have filled in all the required details correctly to ensure prompt delivery of your products.
While providing your shipping and payment information, you will be requested for an authentication code. This authentication code will be mailed to you immediately after you login to the site. This code is valid for a day only. The next day when you login, you will receive another authentication code. This authentication process is done to ensure that only Deloitte Punchout employees have access to the exclusive Deloitte Punchout branded products.
On completion of the process you will receive an email giving you details of your purchase. This indicates your order has been placed successfully.
You can also track your order by clicking on the Track Order section.
3. What is the Wish list?
In case you wish to buy later, you can add the product to your wish list by clicking on the "Add to Wish List" button.
You can review your Wish List by clicking on the "Wish List" button under "My Shopping" on the "My Account" page.
4. Is there a minimum quantity I need to buy?
Yes, the minimum order quantity is specified in the product details.
6. How do I know if my order has gone through?
On successful placement of an order you will see a success message on the screen. And you will receive an acknowledgement email from Ariba platform.
If you are in any doubt, please write to ajay.gunti@giftingideas.com
8. When will I receive the product?
If the quantity ordered is in stock, then the goods will be shipped within 7-10 working days from date of order placement.
If the quantity ordered is not in stock, it normally takes between 15-30 days to produce and dispatch depending on the quantity ordered.
If you need the goods earlier than the time frame mentioned above, please write to us at ajay.gunti@giftingideas.com. We will try our best to accommodate your request.
9. How is my order going to be shipped?
For any delivery within India, orders will be shipped using Vichare, Aramex, Blue Dart or a similar service.
For deliveries outside India orders will be shipped via TNT or UPS.
10. How are shipping charges calculated?
The shipping charges are levied on the basis of the volumetric weight of the total cart. For example, a big shoe box could be sent empty to a destination, but the shipping charges will be whatever they are, irrespective of whether the box is empty or carrying something expensive.
11. Can I change the shipping address for my orders?
If duly informed (before the items have been dispatched), you can change your shipping address. In such cases the customer will bear the difference in shipping charges (if any). If the new shipping charges are lower, then the difference will be returned via the credit card used for placing the order.
To change the shipping address please send an email to ajay.gunti@giftingideas.com or call at (0) 98491 02622.
In cases where the items have already been dispatched and the shipment is returned due to the address being wrong or any failure in accepting the goods or any other reasons, we shall inform you of the same. If the goods need to be re-sent, the charges involved in the return of the goods and sending them out again will have to be borne by the customer.
12. Can I specify packing details?
All products arrive in their standard packaging. If any special packaging is required, please write to ajay.gunti@giftingideas.com with the requirement and the order details. An additional cost will be charged in this case.
14. How can I cancel my order?
Orders once placed cannot be cancelled.
15. Will the product come along with its instruction manual?
If a product has a mechanism which requires explanation, the product will be accompanied by an instruction manual.
16. Will all the merchandise I order come with my company logo?
The items will come with a logo as depicted in the picture on the site.
17. Are these products manufactured by Deloitte Punchout?
No. None of the products are manufactured by Deloitte Punchout. A limited permission has been given to Gifting Ideas Pvt Ltd. to affix the Deloitte Punchout mark for the purpose of presenting these products as corporate gifts and merchandise.
18. How can I lodge a complaint?
If we have not met your expectations in any way please do let us know. You can visit the Complaints section and send us your grievance as a 'New Complaint'. You can choose your Complaint from the options given in the drop down or enter remarks in the box provided. We will immediately work to address the complaint received. You can view the action taken by us in the Complaints section once it is updated by our support team.
In case you need to escalate your complaint any further, please write to suvir.khullar@giftingideas.com
19. Whom do I contact for any queries?
For general queries and for order related issues, please write to ajay.gunti@giftingideas.com
For any feedback on about the products, service and site, please write to uneza.shaikh@giftingideas.com
For any complaints or escalations, contact Suvir Khullar (Director) at suvir.khullar@giftingideas.com
20. Have the prices on the website been approved by my company?
The prices displayed on this website have been reviewed and accepted by representatives from within your company, keeping in mind the quality requirements.